33tk Privacy Policy — How We Handle Your Personal Data
At 33tk, protecting your personal information is a core responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, who we share it with, and what rights you hold as a Bangladesh player on our platform.
Six core principles that govern how 33tk handles every piece of personal information entrusted to us by Bangladesh players.
Minimal Data Collection
33tk collects only the personal data that is genuinely necessary to operate your account, process payments and comply with legal obligations. We do not harvest data beyond the stated purposes in this policy.
256-bit SSL Encryption
All data transmitted between your device and the 33tk platform is protected by 256-bit SSL encryption. Sensitive data at rest — including payment details and identity documents — is stored in encrypted format on secured servers.
No Sale of Personal Data
33tk does not sell, rent or trade your personal information to any third party for their own commercial marketing purposes. Data is shared with service providers only to the extent needed to run the platform.
Defined Retention Periods
Your personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is typically retained for five years following account closure to meet anti-money-laundering obligations.
Marketing Opt-Out Available
Promotional communications from 33tk are sent only with your consent. You may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting support directly.
Your Rights Are Respected
Players have the right to access the personal data 33tk holds about them, to request corrections, and in certain circumstances to request deletion. All such requests are handled within 30 days of receipt.
1 Who We Are
33tk ("we", "us", "our") operates the online betting and casino platform available at 33tk.io, providing sports betting, live casino, slots, crash games and other gaming services to players in Bangladesh. As the operator of the Platform, 33tk acts as the data controller for all personal data collected through the Platform and is responsible for determining the purposes and means by which that personal data is processed.
33tk is committed to operating as a safe and reliable platform for Bangladesh players. We take our data protection obligations seriously and have implemented technical and organisational measures designed to safeguard the personal information of every registered player. If you have any questions about how we handle your data, you may contact us at any time at [email protected].
2 Data We Collect
33tk collects the following categories of personal data from players:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport or driving licence details | Registration and KYC verification |
| Contact Data | Mobile number, email address, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar) | Registration |
| Financial Data | bKash account number, Nagad account number, Rocket account number, Upay ID, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), Visa / Mastercard last four digits | Deposit and withdrawal transactions |
| Transaction Data | Deposit history, withdrawal history, bet history, game session records, bonus activity, wagering records | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), login timestamps | Automatic collection on access |
| Usage Data | Pages visited, games played, session duration, click paths, referral source | Automatic collection on access |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact support |
| Marketing Preferences | Consent status for promotional emails and SMS, preferred contact method | Registration and account settings |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (except where required for identity verification), health data, or data concerning sexual orientation, unless we are legally required to do so in a specific circumstance.
3 How We Collect Your Data
33tk collects personal data through the following channels:
- Direct interactions: Data you provide when completing the registration form, submitting identity verification documents, making deposits or withdrawals, contacting customer support, participating in promotions, or completing any other form or survey on the Platform.
- Automated technologies: Technical and usage data collected automatically when you access the Platform, using cookies, server logs, pixel tags and similar tracking technologies. See Section 7 for full details on our use of cookies.
- Payment processors: Confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa and Mastercard when you initiate a financial transaction.
- Identity verification providers: Data received from third-party Know Your Customer (KYC) service providers when we conduct identity and age verification checks on your account.
- Fraud prevention services: Risk signals and device fingerprint data received from fraud detection partners used to protect the integrity of the Platform.
- Game providers: Game session and outcome data passed back to 33tk by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe and Ezugi for account crediting and dispute resolution purposes.
4 Why We Use Your Data
33tk processes your personal data for the following purposes:
- Account management: To create, verify, maintain and close your 33tk account; to authenticate your identity at login; and to communicate important account-related notices to you.
- Payment processing: To process deposits and withdrawals via your chosen payment method, to verify that payment details belong to you, and to maintain accurate financial records of all transactions on your account.
- Identity and age verification (KYC): To confirm that you meet the minimum age requirement of 21 years and to satisfy our anti-money-laundering (AML) and Know Your Customer obligations. Verification may involve cross-checking your details against third-party identity databases.
- Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse and any other prohibited conduct on the Platform.
- Platform operation and improvement: To analyse usage patterns, diagnose technical issues, optimise game performance, and develop new features that better serve Bangladesh players.
- Legal and regulatory compliance: To comply with applicable laws, to respond to regulatory inquiries, and to maintain records required under anti-money-laundering obligations for the applicable statutory retention period.
- Responsible gaming: To monitor for patterns of play that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to apply deposit and loss limits in accordance with a player's account settings. See our Responsible Gaming page for full details.
- Marketing and promotions: Where you have provided consent, to send you promotional communications about 33tk bonuses, seasonal offers (including Eid, Pohela Boishakh and BPL season promotions), and new game launches. You may withdraw this consent at any time.
- Customer support: To respond to your queries, complaints and requests; to investigate disputes; and to maintain records of your interactions with our support team for quality assurance purposes.
5 Legal Basis for Processing
33tk processes your personal data on the following legal grounds:
- Contractual necessity: Processing necessary to perform the contract between you and 33tk — specifically, to operate your account, process your bets and transactions, and deliver the platform services you have registered to use.
- Legal obligation: Processing necessary to comply with applicable legal requirements, including anti-money-laundering laws, age verification obligations, and record-keeping requirements.
- Legitimate interests: Processing carried out for 33tk's legitimate business interests where those interests are not overridden by your rights and freedoms. These interests include fraud prevention, network security, improving platform services, and responsible gaming monitoring.
- Consent: Processing based on your freely given, specific and informed consent — primarily in relation to marketing communications. You have the right to withdraw consent at any time without detriment to your account.
6 Data Sharing & Third Parties
33tk does not sell, rent or trade your personal data to any third party for commercial marketing purposes. We may share your personal data with the following categories of third parties only to the extent strictly necessary:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa and Mastercard, to process your deposit and withdrawal transactions.
- Identity verification providers: Authorised KYC and AML service providers who verify the authenticity of identity documents and confirm that players meet the age requirement of 21 years or older.
- Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, Ezugi and other certified game providers, to the limited extent necessary to operate their games within the Platform and to resolve any disputes concerning game outcomes.
- Fraud prevention and security partners: Third-party risk and fraud intelligence services that assist 33tk in protecting the Platform against prohibited conduct, account takeover and financial crime.
- IT and hosting providers: Cloud hosting and infrastructure providers that store and process data on behalf of 33tk under data processing agreements that impose equivalent data security obligations.
- Legal and regulatory authorities: Government bodies, law enforcement agencies, courts or regulators where we are required by law to disclose information, or where disclosure is necessary to protect the rights, property or safety of 33tk, its players or the public.
All third-party service providers with whom 33tk shares personal data are required to implement appropriate technical and organisational security measures and to process that data only on documented instructions from 33tk, in accordance with applicable data protection standards.
7 Cookies & Tracking Technologies
33tk uses cookies and similar tracking technologies — including pixel tags, web beacons and local storage objects — to operate the Platform, remember your preferences, analyse usage patterns and, where you have consented, to deliver relevant promotional content.
The following categories of cookies are used on the 33tk Platform:
- Strictly necessary cookies: Essential to the operation of the Platform. These cookies enable core functions such as account login, session management, security token validation and the cashier transaction flow. They cannot be disabled without making the Platform non-functional.
- Performance and analytics cookies: Used to collect anonymised data on how visitors interact with the Platform — pages visited, session duration, error events and navigation paths. This data helps 33tk identify technical issues and optimise the player experience.
- Functionality cookies: Used to remember your preferences such as language settings, preferred payment method and responsible gaming limit settings, so that you do not need to re-enter these on each visit.
- Marketing and targeting cookies: Used, with your consent, to track your activity across the Platform for the purpose of delivering personalised promotions relevant to your betting and gaming interests. You may withdraw consent for these cookies at any time through your account settings.
You may configure your browser to refuse all or certain cookies. Please be aware that disabling strictly necessary cookies will impair the functionality of the Platform. For full details of cookies in use and how to manage your preferences, please refer to the cookie settings available within your account.
8 Data Security
33tk implements a layered security framework to protect your personal data against unauthorised access, loss, misuse, alteration or destruction. Our security measures include:
- 256-bit SSL/TLS encryption on all data in transit between your device and our servers
- AES-256 encryption for sensitive data at rest, including identity documents and payment details
- OTP two-factor authentication triggered on new device logins and high-value withdrawal requests
- Automated fraud monitoring systems that flag suspicious login patterns and transaction anomalies in real time
- Role-based access controls ensuring that staff can only access the minimum personal data necessary for their specific job function
- Regular security audits and penetration testing conducted by independent third-party security firms
- Secure data centre infrastructure with physical access controls, redundant power supply and off-site backup
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 33tk will notify affected players without undue delay and will take immediate steps to contain and remediate the breach. You are responsible for maintaining the security of your own account credentials — see Section 5 of the Terms & Conditions for your account security obligations.
9 Data Retention
33tk retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, to maintain an accurate record of your account activity, or as required by applicable law. The following indicative retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account plus 5 years after closure | Anti-money-laundering legal obligation |
| Transaction and financial records | Duration of account plus 5 years after closure | Financial record-keeping and AML compliance |
| KYC / identity verification documents | Duration of account plus 5 years after closure | Regulatory compliance |
| Support communications | 3 years from the date of the interaction | Dispute resolution and quality assurance |
| Technical and usage data (logs) | 13 months from collection | Security monitoring and platform analytics |
| Marketing consent records | Until consent is withdrawn, plus 2 years | Evidence of consent basis |
| Responsible gaming records | Duration of account plus 5 years after closure | Player protection and regulatory audit |
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised aggregated data (for example, statistical reports on platform usage) may be retained indefinitely as it no longer constitutes personal data.
10 Your Rights
As a player on the 33tk platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 calendar days of receipt, and will not charge a fee unless the request is manifestly unfounded or excessive.
- Right of access: You have the right to request a copy of the personal data 33tk holds about you and to receive information about how that data is used. We will provide this in a clear, structured format.
- Right to rectification: You have the right to request that any inaccurate or incomplete personal data held by 33tk be corrected or updated. For account details, you may also update certain information directly within your account settings.
- Right to erasure: In certain circumstances, you have the right to request that 33tk delete your personal data. This right is subject to exceptions — for example, we are not able to delete data that we are legally required to retain under AML obligations.
- Right to restrict processing: You have the right to request that 33tk restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
- Right to data portability: Where processing is based on your consent or on a contractual necessity, you have the right to request that 33tk provide your personal data in a structured, commonly used and machine-readable format.
- Right to object: You have the right to object to processing of your personal data where that processing is based on 33tk's legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
- Right to withdraw consent: Where 33tk processes your personal data on the basis of your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing carried out prior to the withdrawal.
To exercise any of the above rights, or if you have a complaint about how 33tk has handled your personal data, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge receipt of your request within 48 hours and provide a substantive response within 30 calendar days.
11 Children & Minors
The 33tk Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. If 33tk becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, forfeit any associated balance in accordance with our Terms & Conditions, and delete the personal data collected from that individual as promptly as practicable.
If you are a parent or guardian and believe that a person under your care has registered on the 33tk Platform, please contact us immediately at [email protected]. We take underage gambling prevention very seriously and will act on all such reports without delay. Our responsible gaming tools include age verification at the point of registration and enhanced due diligence checks where the age of an account holder is in doubt. For more information, please visit our Responsible Gaming page.
12 Third-Party Links
The 33tk Platform does not include outbound links to external third-party websites for general browsing purposes. Where references to third-party payment providers or game studios are made within the Platform interface, these are operational integrations rather than general outbound links, and the data handling practices of those providers are governed by their own privacy policies.
33tk is not responsible for the privacy practices or content of any third-party service whose data processing activities fall outside the scope of the agreements 33tk holds with them as data processors. If you interact directly with a third-party service — for example, by using the bKash or Nagad app to complete a deposit — you are subject to that provider's own terms and privacy policy in relation to that interaction.
13 Updates to This Policy
33tk reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will post a prominent notice on the Platform and, where reasonably practicable, notify registered players via the email address on their account. The updated policy will display a revised effective date at the top of the document.
Continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. It is your responsibility to review this policy periodically. If you do not agree with any changes to this policy, you must cease using the Platform and contact [email protected] to request account closure.
14 Contact Us
For any questions, concerns or requests relating to this Privacy Policy or the personal data that 33tk holds about you, please contact our support team using the details below:
- Email: [email protected]
- Email Subject: Privacy Policy Enquiry or Data Rights Request
- Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
- Response Time: Within 48 hours for acknowledgement; full response within 30 calendar days
- Support Language: English
For matters relating to responsible gaming, self-exclusion or deposit limit requests, please visit the Responsible Gaming page or include "Responsible Gaming" in your support email subject line. For a full understanding of your rights and obligations when using the Platform, please also review our Terms & Conditions.
Now that you understand how 33tk protects your data, explore our full range of cricket betting, live casino, slots and crash games. Your information is always safe with us.
For adults aged 21 and above only. Gambling involves risk. Play responsibly.
33tk is strictly for adults aged 21 and above. Gambling can be addictive — please play responsibly. If you feel that gambling is negatively affecting your life, visit our Responsible Gaming page for self-exclusion tools, deposit limits and support resources. You may also contact our support team at [email protected] at any time.